Patient Engagement
Services
Recall. Remind. Reactivate.
Our HIPAA-compliant multi-lingual experts are trained to focus on providing the highest quality of backend patient engagement services.
Customizable Patient Engagement Services
Our dedicated HIPPA certified multi-lingual team follows a well-thought plan of action to attain effective patient engagement and retention.
Patient engagement and retention activities lead to a win-win situation for both the patients and practitioners. It builds the trust between both the parties and can help in providing better healthcare services. Engaged patients tend to engage in preventative actions such as regular health checkups, mammograms, immunizations, nutritious eating, and STI/STD screenings. They are also more likely to identify a disease or diagnosis early on, which further helps in avoidance of intense intervention and timely treatments.
Also, patient retention is crucial for any healthcare business as an existing long-term patient is expected to spend more with each new visit compared to a patient visiting your practice for the first time. This is due to the accumulated trust built over the years which leads the patient to feel more confident in your recommendations and services. We focus on the following areas to provide effective patient engagement and retention:
- Recalls/Reminders
- Cancelled appointments/No Shows
- Missed/ Abandoned calls
- Insurance Authorizations and Verifications
- Surgery Scheduling
- Patient Reactivation
Recall & Reminders
Encouraging the patients to visit the clinics on time through the recalls and reminders are important activities to establish effective patient engagement and avoid the no-shows. Consistent engagement through reminder calls on definite intervals before the actual engagement are crucial for the success of any medical practice. Any pre-visit instructions are also shared during the reminder calls to avoid any hassle on patient’s end during the visit.
Our team further personalizes this service by recognizing the patient’s preferred language, communication channels and times of the day they wish to be contacted. We customize the engagement activities for every practice and use data-driven decision making to avoid appointment cancellations and make best use of the practitioner’s expensive hours.
Cancelled Appointments / No Shows
Cancelled appointments and no shows are the biggest fears of any practitioner as it leads to inconvenience as well as the big monetary losses. Our team of experts stay in contact with the patients on regular intervals to avoid any instant cancellation/no shows.
The pro-active engagement activities followed by our team involve timely follows ups, sharing reports on time and timely reminders to capture required information from the patient and encourage the patient to show up on time. Any cancelled appointments / no show is identified by our team in a timely fashion and followed up to get the patient’s feedback and help them with the support / information that might be required for the next appointment.
Missed / Abandoned Calls
Missing the calls from existing patients or new enquiries both are poor customer service and can lead to heavy losses for the practice. The key reasons for missed calls is usually the long wait times, automated systems making it hard to reach the human agents and repeated information capture through automated systems. Our team is dedicated to instantly identify and call back any missed call with least turnaround time possible.
Patient Reactivation
It is crucial as well as easy to retain or reactivate the existing patients compared to finding new patients. Along with marketing to new patients, we need to focus on reactivating our lost patients to keep the healthcare business thriving.
Our multi-lingual team focuses on managing the list of patients who have stopped visiting the clinics on regular basis and touch base with them to bring them back to the services.
Our Team is happy to help 24x7
Our off-shore teams are always available 24×7 to help practices achieve their revenue goals. To know more, please contact one of experts and take the benefit of increased patient footfall.